Business Information
Business name: TrackerScope
Product: Desktop diagnostics software for SteamVR full-body tracking
Contact: support@trackerscope.com
POLICY REFERENCE
Terms, privacy, refunds, and support.
This page defines customer-facing policies for payment, delivery, licensing, and support.
Customer Service
Support email: support@trackerscope.com
Typical response time: 1-2 business days.
Pre-sale, billing, and technical support requests use the same inbox.
Delivery Policy
TrackerScope is delivered digitally. After successful payment, customers are redirected to a secure download page that verifies the purchase and serves a signed Windows customer package.
Refund Policy
Customers may request a refund within 14 days of purchase by emailing support@trackerscope.com with purchase details. Refunds may be denied in cases of repeated abuse.
Return and Cancellation Policy
TrackerScope is digital software, so physical returns do not apply. The personal license does not auto-renew.
Terms and Conditions
The personal license is for one user. Redistribution or resale is prohibited. Use must comply with applicable law. Abuse or unauthorized resale may result in support denial or license termination.
Privacy Policy
TrackerScope collects only information needed for payment processing, support, and product quality improvements. Session analysis data remains under customer control unless explicitly shared for support. Customer information is not sold to third parties.